Last Update: February 16, 2025
1. Introduction
Welcome to Lyfe AI. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Lyfe AI (“we,” “us,” or “our”), located at 59 Mitchell Rd, Cardiff NSW 2285, Australia, governing your access to and use of our services.
2. Services
2.1 Service Description
We provide artificial intelligence services including but not limited to:
– Generative AI solutions
– Chatbot development and deployment
– Data analysis and insights
– AI adoption consulting and implementation
– Related technical services
2.2 Service Availability
We strive to maintain a service uptime of 99.99%. However, we reserve the right to modify, suspend, or discontinue any part of our services for maintenance, updates, or other operational reasons with reasonable notice where possible.
3. Account Terms
3.1 Account Registration
– You must provide accurate, current, and complete information during registration
– You are responsible for maintaining the security of your account credentials
– You must notify us immediately of any unauthorized access or security breaches
3.2 Account Restrictions
– Sharing or transferring account credentials is strictly prohibited
– One account per user unless explicitly authorized
– You must be at least 18 years old to create an account
– You may not use our services for any illegal or unauthorized purpose
4. Payment Terms
4.1 Billing
– Services are billed on a month-to-month basis
– Payments are processed securely through Stripe
– Prices are in Australian Dollars (AUD) unless otherwise specified
– We reserve the right to change pricing with 30 days notice
4.2 Cancellation
– You may cancel your subscription at any time
– Cancellation will take effect at the end of the current billing period
– No refunds for partial month usage
– Data retention post-cancellation is as specified in our Privacy Policy
5. Intellectual Property
5.1 Our Intellectual Property
– All software, algorithms, and systems remain our exclusive property
– Our name, logo, and branding are protected trademarks
– Service architecture and design are proprietary
5.2 AI-Generated Content
– You retain rights to your input data and specific outputs generated for your use
– We retain rights to underlying models, improvements, and aggregate insights
– You grant us license to use your inputs to improve our services
– We make no claims of ownership over your confidential information
6. User Obligations
6.1 Acceptable Use
You agree not to:
– Violate any applicable laws or regulations
– Infringe on intellectual property rights
– Share account credentials
– Attempt to reverse engineer our services
– Use our services to generate harmful or malicious content
– Exceed reasonable usage limits
6.2 Data Usage
You are responsible for:
– The legality and appropriateness of your inputs
– Obtaining necessary rights for any data you provide
– Compliance with data protection laws
– Maintaining appropriate security measures
– Backing up your data
7. Disclaimers and Limitations
7.1 No Warranties
– Services are provided “as is” without any warranties
– We do not guarantee the accuracy of AI-generated outputs
– We make no representations about fitness for any particular purpose
– Technical support is provided on a best-effort basis
7.2 Limitation of Liability
– We are not liable for any indirect, incidental, or consequential damages
– Our total liability is limited to the amount paid for services in the previous month
– We are not responsible for loss of data or business interruption
8. Termination
8.1 Termination by User
– You may terminate these Terms by cancelling your subscription
– You remain liable for any outstanding payments
8.2 Termination by Us
We may terminate or suspend your access if:
– You breach these Terms
– Payment is not received
– We reasonably suspect fraudulent activity
– We cease operations
9. General Provisions
9.1 Governing Law
– These Terms are governed by Australian law
– Any disputes will be subject to the exclusive jurisdiction of courts in New South Wales
9.2 Changes to Terms
– We may modify these Terms with 30 days notice
– Continued use after changes constitutes acceptance
– Material changes will be communicated via email
9.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
10. Contact Information
For any questions regarding these Terms, please contact us at human@lyfeai.com.au.
11. Service Level Agreement (SLA)
11.1 Uptime Commitment
– We commit to 99.99% service availability
– Scheduled maintenance is excluded from uptime calculations
– Maintenance windows will be communicated in advance
11.2 Support Response Times
– Critical issues: Within 1 hour
– High priority issues: Within 4 hours
– Standard issues: Within 24 hours
– General inquiries: Within 48 hours
12. Data Processing
12.1 Data Location
– All data is processed and stored in New South Wales, Australia
– We maintain compliance with Australian privacy laws
– We follow ISO27001 and Essential Eight security standards
12.2 Data Retention
– Data is retained while your account is active
– Backup retention follows our Privacy Policy
– You may request data deletion as per our Privacy Policy
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.