Last Update: February 16, 2025
Introduction
This privacy policy (“Privacy Policy”) applies to the personal information that Lyfe AI processes in connection with Lyfe AI apps, websites, software, and related services (the “Services”), that link to or reference this Privacy Policy. The Services enable you to create and interact with AI-powered applications.
Data Controller: The Services are provided and controlled by Lyfe AI, with its registered address at 59 Mitchell Rd, Cardiff NSW 2285, Australia (“we” or “us”). If you have any questions about how we use your personal data, please contact human@lyfeai.com.au.
Information Security and Compliance
We maintain compliance with ISO27001 standards and the Australian Government’s Essential Eight Maturity Model to ensure the highest levels of data security and protection. All data is hosted within New South Wales, Australia, ensuring data sovereignty and compliance with Australian privacy regulations.
What Information We Collect
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources.
Information You Provide
When you create an account, input content, contact us directly, or otherwise use the Services, you may provide some or all of the following information:
– Account information: We collect information that you provide when you set up an account, such as your date of birth (where applicable), username (where applicable), email address and/or telephone number, and password.
– User Input: When you use our Services, we collect your text input, prompt, uploaded files, feedback, chat history, or other content that you provide to our model and Services (“Prompts” or “Inputs”). We generate responses (“Outputs”) based on your Inputs.
– Payment Information: When you use paid services, we process payments through Stripe, our secure payment provider. We collect only the necessary transaction information to process your payment and maintain our records.
– Information When You Contact Us: When you contact us, we collect the information you send us, such as proof of identity or age, feedback or inquiries about your use of the Services or information about possible violations of our Terms of Service (our “Terms”) or other policies.
Automatically Collected Information
We automatically collect certain information from you when you use the Services, including:
– Device and Network Information: We collect device model, operating system, IP address, device identifiers and system language information.
– Log Information: We collect information regarding your use of the Services and the actions you take.
– Location Information: We automatically collect information about your approximate location based on IP address for security purposes.
– Cookies & Similar Technologies: We use cookies and similar tracking technologies to operate and provide the Service. We obtain your consent where required by law.
Data Retention and Deletion
We retain your information for as long as your account remains active and as needed to provide you with the Services. When you delete your account:
– All account data will be removed from our active systems
– Backup data will be automatically purged according to our backup retention schedule
– Payment records will be retained as required by Australian tax law
How We Use Your Information
We use your information to:
– Provide and maintain the Services
– Process your payments securely through Stripe
– Improve and develop our Services
– Communicate with you about service updates and support
– Ensure platform safety and security
– Comply with Australian law and regulations
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:
– Access your personal information
– Correct inaccurate personal information
– Make a privacy complaint
– Opt-out of direct marketing
– Request deletion of your account and associated data
Data Storage and Security
All data is stored securely within New South Wales, Australia. We implement security measures aligned with:
– ISO27001 standards
– The Essential Eight Maturity Model
– Australian Privacy Principles
– Industry best practices for data protection
Contact Us
For any privacy-related queries or to exercise your privacy rights, please contact us at human@lyfeai.com.au.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the Services or other means and update the “Last Update” date at the top of this Policy.
Children’s Privacy
Our Services are not intended for use by children under the age of 14. If we become aware that we have collected personal information from a child under 14 without parental consent, we will take steps to delete that information.
Legal Basis for Processing
We process your personal information in accordance with Australian law, including the Privacy Act 1988 and Australian Privacy Principles. Our legal bases for processing include:
– Performance of our contract with you
– Compliance with legal obligations
– Legitimate business interests
– Your consent, where required
This Privacy Policy is governed by Australian law, and any disputes shall be subject to the jurisdiction of Australian courts.